1Click Blinds Product Warranty

At 1Clickblinds, we stand behind the quality, workmanship and durability of the products we sell.

All eligible products purchased directly from 1click-blinds.com and delivered within the United States are covered by our 5-year limited warranty against manufacturing defects in materials and workmanship under normal residential use.

If a product fails due to a covered manufacturing defect, we will assess the issue and, where appropriate, provide replacement parts, repair the product or replace it free of charge.

Proof of purchase is required for all warranty claims.

What Is Not Covered

The warranty does not cover:

• Normal wear and tear that does not result from a manufacturing defect
• Accidental damage
• Cosmetic damage, including marks, spills, scratches or cuts
• Fabric fading caused by sunlight
• Damage caused by unsuitable or abrasive cleaning products
• Water damage where the product is not designed for damp or wet environments
• Heat damage or warping where the product is not designed for high-temperature environments
• Damage caused by incorrect installation
• Damage caused by failure to follow installation instructions
• Misuse, neglect or improper maintenance
• Alterations or modifications made after manufacture
• Shortening, resizing or other customer-made modifications
• Damage caused by pets
• Loss or theft after delivery
• Commercial or non-residential use
• Damage caused during return transit due to inadequate packaging
• Incorrect measurements supplied by the customer

Using or installing a product in an environment for which it is not designed may invalidate the warranty.

Residential Use

The 5-year warranty applies to normal residential use only.

Products used in commercial, rental, hospitality, office or other non-residential environments are not covered unless specifically agreed by us in writing.

How to Make a Warranty Claim

If you experience a problem with your product, contact our customer service team as soon as reasonably possible.

Please provide:

• Your order number or proof of purchase
• A description of the issue
• Photographs or videos showing the problem where possible

For visible delivery damage, transit damage or obvious manufacturing issues, we recommend contacting us within 3 working days of delivery where possible so that we can investigate the issue promptly.

The 3-working-day period is an early reporting request only and does not automatically prevent an otherwise valid claim under our 5-year limited warranty.

Manufacturing defects that become apparent later may still be reported during the applicable 5-year warranty period, subject to the terms, exclusions and eligibility requirements of this warranty.

Inspection and Returns

In some cases, we may need to inspect the product before confirming the appropriate warranty remedy.

We will normally request photographs or videos first.

If a return is required for inspection, we will provide instructions and explain the return arrangements before the product is sent back.

Please package the product securely before return. We cannot accept responsibility for additional damage caused by inadequate packaging during return transit.

Where a manufacturing defect is confirmed and covered by this warranty, we will provide an appropriate remedy in accordance with these warranty terms and applicable law.

Incorrectly Manufactured Products

If a product has been manufactured incorrectly or does not match the dimensions or specification confirmed in your order, contact us so we can assess the issue.

Where necessary, the product may need to be returned or otherwise inspected before a replacement or other appropriate remedy is provided.

Replacement Products

If the original product is no longer available, we may offer a suitable like-for-like alternative of comparable specification and value.

There is no automatic cash alternative under this voluntary warranty unless required by applicable law.

Limitations

This warranty does not cover loss or damage caused by misuse, accidental damage, incorrect installation, unauthorised alterations or use outside the intended residential environment.

To the extent permitted by applicable law, 1Clickblinds will not be responsible for indirect or consequential losses arising from a warranty claim.

Nothing in this warranty excludes or limits any rights or remedies that cannot legally be excluded or limited.

Consumer Rights

This 5-year warranty is provided in addition to any rights you may have under applicable United States federal or state consumer protection laws.

Your legal rights may vary depending on the state in which you live.

This warranty does not replace, restrict or reduce any rights that cannot legally be excluded.

Contact Us

If you have a question about the warranty or wish to make a claim, please contact our customer service team by email or through the webchat available on 1click-blinds.com.

Please include your order details and information about the issue so we can assist you as quickly as possible.