Returns & Refunds

Damaged or Faulty Order: Can I Modify Measurements or Color?
Unfortunately, measurements, colors, or other specifications cannot be changed as part of a damaged or faulty order claim. If your blinds arrive damaged or faulty, we will first investigate the issue and confirm the appropriate next steps. Where a replacement is approved, it will normally be produced to the original order specifications.

Order Cancellation and Refunds:
Orders for goods that are manufactured, measured, or custom-made to your specifications cannot normally be changed or canceled once production has begun. These items are made specifically for you and are considered non-resaleable.

Change-of-Mind Returns:
Our 30-day returns policy applies only to eligible non-custom items. Made-to-measure or custom-made blinds cannot be returned or refunded simply because you change your mind, order the wrong size, choose the wrong color, or no longer require the product.

Eligible Returns: What Conditions Apply?
Where an item is eligible for return, it must be unused, in its original condition, and returned in its original packaging. Please contact us before returning any item so that we can confirm eligibility and provide the correct return instructions.

Return Costs:
Unless an item is faulty, damaged, or supplied incorrectly by us, the customer is responsible for return shipping costs.

Refund Processing:
Approved refunds will be issued to the original payment method after the returned item has been received and inspected. Please allow up to 10 working days for the refund to be processed after approval.

Out of Stock or Discontinued Items: Can I Cancel and Get a Refund?
Yes. If your order has not entered the manufacturing process and the item is out of stock or discontinued, we will issue a full refund.

Cancellation by 1Click Blinds USA:
1Click Blinds USA reserves the right to cancel your order if the blinds are discontinued, the order is unpaid or not fully paid, required delivery charges have not been accepted or paid, or in the event of an obvious pricing, typing, technical, or system error. If we cancel an order after payment has been received, any amount due will be refunded to the original payment method.

Delivery Service:
Our delivery service is designed to be efficient and reliable. Once the blinds are made, typically within 14–21 working days, they will be prepared for dispatch from the warehouse. Deliveries are generally made Monday to Friday, and a signature may be required upon receipt to confirm delivery.

Warranty:
Our products are backed by a 5-year warranty against qualifying manufacturing defects, subject to the applicable warranty terms. The warranty does not cover normal wear and tear, accidental damage, misuse, incorrect installation, unauthorized modifications, or issues caused by incorrect measurements supplied by the customer.