Returns & Refunds

Reporting Damaged or Defective Goods

While all items are quality-checked before dispatch, please inspect your order as soon as possible upon arrival.

Reporting Window: Where possible, please report visible delivery damage, transit damage or obvious manufacturing defects within 3 working days of delivery so that we can investigate the issue promptly.

Failure to report an issue within 3 working days does not automatically prevent an otherwise valid warranty claim or any rights you may have under applicable law.

How to Report: Email us at support@1click-blinds.com with your order number, a clear description of the issue and photographs or videos where possible.

Response Time: We aim to respond within 1 working day and no later than 3 working days where reasonably possible.

Important: Where reasonably practicable, please do not install, alter or modify the blind while a reported issue is under investigation.

We may request photographic or video evidence, additional information or the return of the product for inspection.

Packaging: Please retain the original packaging where possible. If suitable packaging is unavailable and replacement packaging is required, additional packaging charges may apply where appropriate and permitted.

Replacements & Modifications

If our investigation confirms a manufacturing defect, transit-related issue or other eligible fault, we will provide an appropriate remedy.

Depending on the circumstances, this may include replacement parts, repair, a like-for-like replacement or another appropriate remedy.

No Modifications: Replacement products will normally be produced to the original measurements, colour and specification confirmed in your order.

We cannot use a fault replacement as an opportunity to change measurements, colours, fabrics or other product specifications unless specifically agreed by us.

Fault Returns

Where a return is required as part of an approved fault investigation, we will provide return instructions and explain the applicable process.

Please do not arrange your own return unless instructed to do so by our customer service team.

Any return timeframe provided as part of a fault investigation does not automatically restrict or remove separate warranty rights or other rights available under applicable law.

Cancellations & Refunds

Custom Orders: Because many of our blinds are manufactured to your individual specifications, amendments or cancellations may not always be possible once production has started.

If you wish to cancel or amend an order, please contact us as soon as possible. We will confirm whether the requested change can still be made.

Out of Stock: If an item is discontinued or becomes unavailable before manufacturing begins, we will contact you and, where appropriate, issue a full refund.

Cancellation by 1Clickblinds: We reserve the right to cancel an order where necessary, including in cases of non-payment, discontinued stock, delivery restrictions or genuine system or pricing errors.

If we cancel an order after payment has been taken and no replacement arrangement is agreed, the applicable amount will be refunded.

Delivery

Manufacturing & Dispatch: Blinds are typically manufactured within 14–21 working days and are normally dispatched once production is complete.

Delivery estimates may vary depending on the product, destination, order volume and delivery service. Please refer to the delivery information shown on the website or product page for the most current estimate.

Receipt: Deliveries are normally made on working days and may require a signature or other confirmation of receipt.

Failed Delivery: If delivery cannot be completed because no one is available or access cannot be obtained, additional delivery charges may apply where another delivery attempt is required.

Where an undelivered order is returned to us, we will contact you regarding the available redelivery or collection options.

5-Year Warranty

Eligible products purchased from 1Clickblinds are covered by our 5-year limited warranty against manufacturing defects in materials and workmanship under normal residential use.

For visible delivery damage, transit damage or obvious manufacturing issues, we recommend contacting us within 3 working days of delivery where possible.

The 3-working-day period is an early reporting request only and does not automatically prevent an otherwise valid claim under our 5-year limited warranty.

Manufacturing defects that become apparent later may still be reported during the applicable 5-year warranty period, subject to the full warranty terms, exclusions and eligibility requirements.

Please refer to our Warranty Policy for full details.

Technical Specifications

Manufacturing Tolerance: Due to the nature of made-to-measure manufacturing, small dimensional tolerances may occur. Please allow for a manufacturing tolerance of up to approximately 4mm where applicable.

Contact Us

If you need to report damage, a fault or another issue with your order, please contact:

support@1click-blinds.com

Please include your order number and as much information as possible so that we can investigate the issue promptly.